Embedded Relationships in Information Services: A Study of Remote Diagnostics
نویسنده
چکیده
Information technology (IT) is increasingly used in the production of services, enabling a selfserve channel that challenges the embedded relationship in services. To examine the implications of IT for embedded relationships, we undertook an interpretative case study of a remote diagnostics service in the mining industry. Our analysis suggests that the combination of IT and social efforts by the participants can support embedded relationships to a larger extent than has been shown in
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ورودعنوان ژورنال:
- JITR
دوره 2 شماره
صفحات -
تاریخ انتشار 2009